Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and business address
• Business Information: Company name, role, industry, and project details
• Communication Records: Correspondence and consultation notes
• Usage Information: Information about how you interact with our website

We also automatically collect certain technical information when you visit our website:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide consulting services, respond to inquiries, and manage client relationships
• Communication: To send you service-related information, updates, and respond to your requests
• Improvement: To analyze website usage and improve our services and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send you information about our services (with your consent, where required)

Legal basis for processing: We process your data based on consent, contract performance, legitimate interests, and legal obligations under Canadian privacy legislation (PIPEDA).

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., website hosting, analytics)
• Professional Advisors: With lawyers, accountants, or other professional advisors when necessary
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• With Your Consent: When you have given explicit permission

Third-party services we use include Google Analytics for website analytics. These services may collect information as described in their own privacy policies.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit using SSL/TLS protocols
• Secure servers and access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Confidentiality agreements with staff and contractors

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Client Records: Maintained for seven years after engagement completion for legal and business purposes
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Typically retained for 26 months
• Contact Form Submissions: Deleted after three years unless related to an active or past engagement

6. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to certain processing of your information
• Withdrawal of Consent: Withdraw consent for marketing communications at any time
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

You may also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered clients

Continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: